We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase. See below for more information.
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If you notice a defect after receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you if noted at time of delivery. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Once an appliance is received (and damages were not noted), there are no returns. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our Contact Us page.
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation. All orders are considered final sale and will not be eligible for return or exchange after the delivery takes place. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Price Match Policy
S&W's number one priority is customer service, and we strive to provide the best pricing available. If you find a lower price (that includes the price plus shipping, handling, delivery, sales tax and sometimes even rebates) on an identical in-stock item from another authorized dealer, simply contact our customer service team and we will do everything possible to meet or beat that price. Be ready to provide the competitor's details, including shipping, handling, sales tax, and delivery date in writing. S&W will only price match prior to shipping; once your order has shipped, we will not match a lower price. S&W's price match policy is not combinable with any other discounts. We reserve the right to amend this policy at any time. Please contact S&W Appliances for all Price Match Policy inquiries.
Exclusions: S&W Appliances will not match competitors' specials or free offers, rebates, financing offers, clearance, or closeout prices, prices on used, damaged, returned, open box, or display merchandise, service contracts, installation, delivery, or assembly services.
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
White Glove Delivery: This delivery method includes a two-man delivery of the appliance(s) to the room of your choice, includes unpacking and product placement of the item(s). This method does not include installation. Delivery includes one flight of stairs. There will be a $10 per floor charge for additional flights of stairs, per item.
Local Delivery: We offer White Glove, Threshold, and Curbside delivery in the majority of the greater NY City area, including the following counties:
• New York: Westchester County, Rockland County, Orange County, Nassau County, Suffolk County and the five boroughs of New York City (Manhattan, Brooklyn, Bronx, Queens, and Staten Island).
• New Jersey: Essex County, Union County, Hudson County, Bergen County, Passaic County, Somerset County.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.
Sales Tax: Orders will be charged a tax rate that is determined based on where the delivery takes place.